Newsletter Registration FAQ

Q: I am having trouble logging in with my temporary password.

A: To change your information, you need to click on the link that was sent to you via email, or cut and paste the complete link into your browser. (Note that some email programs might break the link into two lines. You’ll need to paste both lines into your browser and watch out for spaces.)

After you click Enter and arrive at the registration page, cut and paste the password provided in the original email into the password field. Be careful not to copy any extra space after the password, and please note that this temporary password is not the password you’ve previously used. Once you confirm your registration information, you’ll be able to reset your password to whatever you’d like.

Q: Where will I need registration on suntimes.com?

A: You only need to register for a newsletter or edit your newsletter profile. You do not need to register to access other features and articles on suntimes.com.

Q: Why did I get an e-mail asking me to verfiy my newsletter account?

A: We're upgrading our e-mail newsletters system. You will now have one location to manage all of your e-mail subscriptions. You will need to create a password and verify some other information.

Q: Is newsletter registration free?

A: Yes. Registration is free of charge, and allows you to easily add or remove newsletters.

Q: How do I sign up for newletters?

A: Click the "Newsletters" link on the home page, or go directly to https://login.suntimes.com/register.do and follow the instructions.

Q: Are you having trouble registering for a newsletter?

A: If you're having difficulty registering, please read this entire document or e-mail us with your questions.

Q: What is the "Password Question"?

A: The "Password Question" is a field on our registration form. By selecting a password question and answer you will be able to retrieve your password quickly if you forget it.

Q: How do I unsubscribe from newsletters?

A: You can go to https://login.suntimes.com/unsubscribe.do and follow the instructions.

Q: How do I edit my profile?

A: You can go to https://login.suntimes.com/edit.do and follow the instructions.

Q: I've forgotten my password. How can I get it?

A: You can go to https://login.suntimes.com/forgotPassword.do and follow the instructions.

Q: When I try to access my account profile, why am I asked repeatedly to "login or register."

A: Some browser security settings may not accept our cookie or allow you to login unless you adjust your broswer settings. You can also update most browsers' settings by typing in "http://www.suntimes.com" as a trusted site.

Q: When I get try to retrieve my password with my email address I get the error message "Your e-mail address does not exist in our database. Would you like to register?"

A: This may occur for any of the following reasons:

1. You don't have any current newletter subscriptions in our database.
2. When you registered, you put in an invalid date of birth.
3. You never registered for a newsletter with that email address.

Q: What happens to my information when I register for a newsletter?

A: Please see our Terms of Use and Privacy Policy.