zimmermann

The Fixer has saved you $1,425,904

Send your complaint to The Fixer, see how The Fixer works or explore our list of consumer tips.

Read More

Search recent columns

More Columns

Frustrations of a call center worker

Dear Readers: This holiday season when you’re tempted to scream at a customer service worker in a call center, try to refocus your frustration on the corporation instead. Sasha T. of Chicago explains why: “I was one of those call center employees, working for a …

Stranded in Frankfurt with no refund in sight

Dear Fixer: I have debated contacting you over this situation. I made a stupid mistake, but was still left high and dry. In August, I took a flight on US Airways from Chicago to Charlotte, N.C., where I was to continue to Dublin, Ireland, to …

Smartphone turns dumb after iTunes account hacked

Dear Fixer: I cannot download any apps on my iPhone. It says my account is disabled. After I sent a request to the Apple support email address, I received a response from an iTunes adviser who said it appeared that my account had been disabled …

He’s an alum, so where’s his alumni discount for doctoral work?

Dear Fixer: I am a current graduate student at the Illinois Institute of Technology. Last summer I finished up my M.A. in industrial organizational psychology and was automatically admitted into the doctoral portion of the program. As such, I was supposed to be eligible for …

Fixer: Nuwave moves on refund

D ear Fixer: I bought the Nuwave Precision Induction Cooktop after seeing their TV commercial. I bought it along with the Nuwave Oven Pro. They came fast, the next day. I tried both, but the Nuwave cooktop, which uses magnetic energy, wouldn’t work with my …

Long ride to Harley warranty refund

D ear Fixer: I purchased a Harley-Davidson motorcycle from Chicago Harley in May 2008. I also purchased a full warranty that was good until May 2014. I sold the motorcycle on Feb. 4, 2012, and also canceled the warranty on that date.The Harley-Davidson service center …

Let your fingers walk from  this ‘Yellow Pages’ scam

D ear Fixer: I work for a college. A couple of weeks ago, a representative from Yellow Pages called to demand payment for some advertising services. They said the fee for listing our company information on the Yellow Pages website for the past two years …

Bill for cancelled service has customer seeing red

D ear Fixer: I have a receipt showing I switched service on two phone lines from T-Mobile to Cricket on Sept. 8. Both of the contracts were over, so I was free to go. Now, T-Mobile says I owe them $90.35 for the billing period …

Target misses mark on iPad2 warranty

Dear Fixer: I bought an iPad2 on May 11 at a nearby Target store. The salesman offered me a three-year warranty to cover any damage or problems, including breakage if dropped. I accepted the policy. The iPad was $399.99 and the warranty was $45. Five …

Rebate gremlins strike again, this time on iPhone deal

Dear Fixer: I’m a divorced father of three. On July 2, I went to a local Verizon store to shop for four iPhones for myself and my kids. The salesman there said I was in luck — because I am a Comcast customer in good …

She says bus caused up to $9k in damage to her viola, but CTA offers just $1,500

Dear Fixer: On April 29, I was riding the No. 6 bus from Hyde Park to downtown with two colleagues. We are musicians. We were on our way to a conference, with our violas in tow. We were in the middle part of the articulated …

Runaround ends in Sprint discount

D ear Fixer: My soon-to-be ex-husband and I have been Sprint customers for many, many years. We have received a 25 percent discount through my job. Now we need to separate this account into two. I called Sprint in June about my leaving the account …

Good news at end of headlight tunnel

Dear Fixer: I divide my time between Orland Park and Las Vegas. My problem began back in October 2011, when the high beam/DRL bulbs went out on my 2008 Toyota Avalon. My car had 62,447 miles on it at the time. I had this fixed on Oct. 6 at a local Toyota dealer in suburban Chicago. The cost was $161.46. After I got it fixed, I received a “warranty enhancement notice” pertaining to high beam/DRL bulbs. It said that if the consumer had already had repairs done, they could apply to get their money back. I did, and I received

7 years of helping consumers

D ear Readers: Arlene is in her apartment, Patricia still has her house and Michael left us one year ago but frequently laughed about his brush with celebrity.

British Airways sets speed record in fixing priest’s non-refundable dilemma

D ear Fixer: I was to attend an international meeting in Rome from Sept. 12-21. I made my travel arrangements with British Airways. Unfortunately, I entered the hospital on Sept. 4 with acute bronchitis. I was released on Sept. 7, and my doctor advised me …

Points-transfer nightmare

Dear Fixer: In June 2009 I purchased two TVs from Best Buy through a telephone order. My deceased husband had a Best Buy Reward Zone card, and the person who took my order on the phone said I could use that card to get points …