Comcast promised gift card after 3 mos. — but it doesn’t arrive
By STEPHANIE ZIMMERMANN firstname.lastname@example.org October 28, 2011 7:56PM
THE FIXER HAS SAVED YOU
Updated: December 1, 2011 8:27AM
Dear Fixer: We signed up for Comcast’s Triple Play online and were supposed to get a $200 gift card after three months of service.
It’s going on seven months and four phone calls and many emails, and we are still nowhere with this. We keep getting told they will look into it, but no one calls us back.
Katrina Crutchett, Montgomery
Dear Katrina: This was quite the mystery. On the one hand, the package you remember ordering doesn’t qualify for a $200 rebate.
But on the other, after you upgraded your order, it would have qualified.
And it’s clear you should have gotten something for ordering Triple Play online and paying for three months of service.
The Fixer asked Comcast to dig back into their records, and over the course of three interviews, we got your best recollection of what you ordered last April.
As it turns out, you ordered a pretty basic version of Triple Play (though you did later upgrade it), which was supposed to come with a $50 gift card. However, because of the confusion and ensuing delays, Comcast has offered you an additional $50 as a goodwill gesture. You’ll see the $100 total as a credit on your bill.
Dear Fixer: While watching “Wheel Of Fortune” on Tuesday, Oct. 18, we discovered, much to our delight, that our Wheel Watchers number had been selected and the prize was a trip to Hawaii.
We immediately responded via the Internet with all the required info. The last detail said, “Congratulations — a Sony rep will call within three days.”
It has been about nine days now with no call back. We have not been able to reach anyone at Wheel of Fortune. Could you help?
Kathleen and Dan Pool, Elburn
Dear Kathleen and Dan: We’re guessing the only thing more nerve-wracking than spinning that wheel on TV is waiting at home for a call that never comes about your supposed Hawaiian vacation.
But never fear, you two will be off to the Aloha State soon. The Fixer got in touch with a senior publicist at Wheel of Fortune, and within a couple hours you got a call outlining all the details of what to do to claim the prize
A consumer’s tale of woe
With unemployment around 9 percent, it’s no wonder today’s Costly Lesson occurred. There are just too many people hoping for a job, and the bad guys know it.
Gino currently stays at the Pacific Garden Mission, so when he saw an ad in a local publication for a temporary job at a moving business, he responded.
“I am a day laborer — really, a member of the ‘working poor,’ ” Gino wrote The Fixer. “I realized that this work would be intermittent and include heavy lifting, but I needed the money.”
Gino did the work for a week, and even kept a log of his assignments and hours, but then he stopped getting calls. The “boss” disappeared, and Gino and his co-workers never got paid.
“The moving company stole the business name, faked the address and took everybody’s time and money,” Gino said.
Sadly, the money he was supposed to receive would have helped him leave the shelter and move into an apartment before the cold weather arrives.
The Fixer has heard of fly-by-night movers who show up with rental trailers or painted-over old trucks. Now it seems they’ve got workers they don’t pay. We’ve come across other employment scams, such as job ads that promise employment if you’ll pay an application fee (or pay for training) and sham employment applications that are just trying to steal personal and financial information.
Be careful out there, folks. Check out any employment offer to make sure it’s legit and you’ll be much happier in the long run.
Getting the runaround over a consumer problem? Tell it to The Fixer at suntimes.com/fixer .