Subscribe   •   EasyPay   •   e-paper
Reader Rewards   •   Customer Service

Weather: CORDIAL
Become a member of our community!

The Fixer Fixes
The Tip Jar
Consumer Tips
Resources
Fixer favorites
The Fixer
Blogs
News
Columnists
 


AddThis Social Bookmark Button

Rebates ::
Dear Readers: The Fixer's gotta tell ya: I hate rebates.

I hate the way they suck us in with the promise of a lower price. I hate the fine print and the hoops they make us jump through. And I hate that you have to be, well, organized enough to actually find a stamp and mail them in.

All the reasons that I hate rebates are, of course, exactly why rebate companies love me. If my rebate forms and receipts languish in a junk drawer, that's fine with them: It's estimated that an astounding 40 percent of all rebates are never redeemed because consumers didn't apply for them or mailed in the wrong stuff. Which means higher profits.

Rebates are a growth industry. A recent analysis by Business Week magazine found nearly one-third of computer gear is now sold with rebates, along with more than 20 percent of digital cameras, camcorders and LCD TVs. By one estimate, 400 million rebates are offered each year, with a face value of $6 billion.

So my laziness is my loss, I guess.

But what about the thousands of you who do fill out the forms, clip the UPC codes, wait for the activation periods, copy the receipts, beat the deadlines and actually apply?

Happily, some of you succeed. But others write to The Fixer (many more than we can help, sorry to say) with complaints like that of Gene and Carol LaShure of Sauk Village, who bought an HP Bundle digital camera printer from Radio Shack, expecting to get a $30 rebate.

"We cut the UPCs from both boxes and sent the receipt, etc.," the LaShures wrote. "There were quite a few different numbers on both boxes, and evidently none of the ones we sent were what they wanted. They called us and gave the needed number -- but, thinking we had sent the right UPCs, my husband had thrown out the box.

"Do they purposely put all these different numbers on these boxes to confuse you so you will not get your rebate? Seems to me they should point out the proper number at the time of purchase."

The Fixer couldn't agree more. We went to bat for Gene and Carol, and Radio Shack eventually paid the rebate.

I's easy enough to see that companies want to minimize fraud.

But what happens when you follow the rules but still don't see your money? Michael F. Murphy, an attorney from Tinley Park, complains that he sent in a $49.99 rebate application to SBC in August, yet by November he still didn't have his check.

He called to inquire, and guess what? Turns out a check had been sent, but it was sent in a tear-off envelope that looked like junk mail, so he'd thrown it out. (Murphy said the rebate-center employee he talked with told him he "might not have realized it was a check.") Murphy called three more times before he could get the rebate folks to say they had stopped payment on the check and would issue a new one. But the new check still hadn't arrived by mid-March. So Murphy wrote to The Fixer.

To SBC's credit, after we called, the company immediately overnighted a replacement check. A happy ending. But look at what it took.

ADVICE FOR GETTING YOUR REBATE

For those who remain determined to win at the rebate game, here's some advice:

  • Save all the packaging. You'll probably need the UPC code, a proof of purchase or a serial number.
  • Get an original receipt -- and get multiple copies of the receipt if you have more than one rebate.
  • Follow the instructions on the rebate form EXACTLY -- such as drawing a circle (not an underline or an arrow) around the product, date and price on the receipt.
  • Copy all your documents -- even the envelope.
  • Note the deadline. Some rebate offers give you as little as a week to apply.
  • If your check doesn't arrive by the time it should have, complain to the retailer, manufacturer and rebate-fulfillment center. And complain to the Better Business Bureau and Federal Trade Commission if you don't get satisfaction. Contact info is available at www.techbargains.com/rebates.cfm.
  • Beware of checks mailed in junk mail-type envelopes.
  • Good luck.

  • suntimes.com

    Search Classifieds

    View Subcategories

    Start Building

    I want to start
    creating my ad right away.

    Start Building

    Register

    I'd like to set up my account first, then create an ad.

    Register

    Login

    I've already registered, and I'm ready to place an ad.

    Login

    Can't get enough of The Fixer? Follow The Fixer like never before and keep checking back throughout the day for Fixer updates.

      So what is Twitter?
      Twitter is a free social networking service that allows readers like you to receive updates (or "tweets") from The Fixer all day long via our Web site. Check back as The Fixer updates you on the latest news. You can also get updates sent right to your phone or IM whenever The Fixer has news to share -- for free.

      Click here to follow The Fixer on Twitter and learn how get updates delivered right to you >>