- Cell phone tips
- Credit card law offers protection for consumers
- Your credit report
- National Do Not Call Registry
- Gas-saving tips
- Avoid health insurance nightmares
- Hiring a contractor
- How to avoid job-hunting scams
- How to use the Cook County Pro Se Court for claims up to $3,000
- Resolve to be a smarter consumer -- here's how
- Saving at the supermarket
- Tax time pitfalls
- Choosing a wedding photographer
- How to complain
- How to buy a used car
- How to avoid a loan scam
- How to avoid dating service ripoffs
Updated: November 23, 2012 3:01PM
Dear Readers: Here’s a recap of how The Fixer column works.
We get about 8,000 letters a year on everything from missing iPods to melting freezers. And believe us, we [ital.] love [ital.] fixing this stuff. Our only regret is not having the time or staff to fix every single problem we receive. So if your letter isn’t chosen for the column, please don’t take it personally.
If Team Fixer doesn’t take on your problem, please check out suntimes.com/fixer, where you you’ll find consumer tips on things like dealing with credit cards and contractors and saving money at the supermarket. We’re adding more stuff, so keep coming back.
Here are some other things to keep in mind:
If you’ve got a computer, the preferred (by far!) method is to file your complaint to The Fixer online at suntimes.com. Click on “columnists” and “The Fixer.” The electronic form is easy to fill out. If your letter is chosen, we’ll call you to get more information.
If you must use regular mail, please do not send original documents. We don’t want to lose anything valuable.
Please, no problems over the phone.
The Fixer loves to fix consumer problems. Sadly, we can’t tackle drunken drivers, abandoned buildings, parking tickets, nasty neighbors, bad grades, deadbeat dads or missing birth moms within the scope of this column. And, if you’re writing from jail, there’s a good chance your problem is too big for The Fixer.
The Fixer specializes in people who’ve gotten the runaround. If your problem happened this morning, you might be having a really crummy day, but you haven’t gotten the runaround yet.
If, unfortunately, you’ve caused your own problem through carelessness or naivete, we probably won’t be able to fix it. But if you’d like to be nice and warn your fellow readers so they don’t fall into the same trap, e-mail your story to email@example.com with “Costly lessons” in the subject line. We’ll only run your first name and town with these, so as not to cause further embarrassment (i.e., “Stephanie of Chicago learned the hard way not to wire a thousand dollars to Canada for a phony eBay product …”).
For regular Fixer letters, we must have names. We can’t run unsigned letters.
The contributor names often at the bottom of this column are the talented reporters and interns who help research some of the column items. Don’t be surprised if you get a call from a member of Team Fixer.