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Target misses mark on iPad2 warranty

THE FIXER HAS SAVED YOU

$1,419,574

Updated: November 23, 2012 6:12AM



Dear Fixer: I bought an iPad2 on May 11 at a nearby Target store. The salesman offered me a three-year warranty to cover any damage or problems, including breakage if dropped.

I accepted the policy. The iPad was $399.99 and the warranty was $45.

Five months later, the iPad suddenly started freezing up and powering down by itself. After a few minutes it would come up again and stay on for several minutes.

I took it to Target along with my warranty card. But now I was told the policy that they sold me does not cover iPads.

I spoke with several employees, culminating in a conversation with a store manager. He insisted this was my problem and gave me numerous phone numbers for me to seek assistance!

Is this not his responsibility? He had the audacity to say he does not know who sold me the policy and thus cannot be held responsible.

After this ridiculous argument, he suddenly indicated he could give me the iPad he had in stock . . . but it would have no warranty whatsoever, even if it was defective once I got home.

Obviously I refused this suddenly “generous” offer.

I have continued to limp along with my malfunctioning iPad. I now have a useless warranty, which I did pay for.

Please help!

Elizabeth Kursitis, Westchester

Dear Elizabeth: Well, it does seem to defy logic that you’d purchase a warranty that doesn’t cover iPads on the very same day that you bought your iPad.

Interestingly enough, you said the front-line staff all seemed very sympathetic but were unable to take any action that would fix this.

We had a little better luck with the people at Target’s corporate offices. We got this into the hands of their PR staff and within a few days the warranty company called you to make this right. They cut you a check for $444.99 and overnighted it to your house. You told The Fixer you’ll use it to buy an iPad that works.

COSTLY LESSON:
A consumer’s tale of woe

All right, everyone — let’s all hold hands, close our eyes and repeat:

“Those online ads for work-at-home riches will only make me poorer. . . . Those online ads for work-at-home riches will only make me poorer . . . ”

Too bad D.B., whose story is today’s Costly Lesson, didn’t realize that.

D.B. came across a fancy website that offered him a job that could be done from home. He was to take orders from customers, pay for the items, get reimbursed by the company (plus a 5 percent commission) and ship the items out.

Why a company would need a person to process orders from home using their own money is beyond us, but we’ll continue . . .

For the first couple of months, the arrangement worked fine. D.B. was processing orders and earning small commissions.

But once he was hooked, they reeled him in.

“One of their ‘customers’ wanted an Apple Macbook,” D.B. wrote The Fixer. “So I purchased the Macbook with my credit card in the amount of $1,921. A few days later the company paid me the money I spent for the computer plus the 5 percent commission. I shipped it off.

“Well, a few days later, I looked at my credit card statement and saw that there was a payment reversal for the $1,921 plus my commission. After I had shipped out the package, they took the money back.”

D.B. tried disputing this charge with his credit card company, but after three months of going in circles they denied his dispute. (His employment in a scam operation, however unwitting, probably didn’t help his case.)

Soon after, the “company” D.B. had worked for took their website down and vanished. With interest on the charge, D.B.’s Internet job left him $2,000 poorer.

What is a Costly Lesson? It’s an UNFIXABLE problem that cost someone a lot of money but holds a valuable lesson for the rest of us. If you’ve got something to warn the rest of us about, e-mail szimmermann@suntimes.com with Costly Lessons in the subject line. And don’t worry — for Costly Lessons, we leave out last names to prevent further embarrassment.



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