BY STEPHANIE ZIMMERMANN email@example.com September 24, 2012 12:08PM
THE FIXER HAS SAVED YOU
Updated: October 24, 2012 6:43AM
Dear Fixer: In June 2009 I purchased two TVs from Best Buy through a telephone order.
My deceased husband had a Best Buy Reward Zone card, and the person who took my order on the phone said I could use that card to get points for my purchase. (I didn’t have my own Reward Zone card, and she couldn’t enroll me during that call.) She told me that after the order was complete, I should open my own reward account, cancel his and have the points transferred over.
So that is what I did.
The problem is that Best Buy never transferred the credits to my account. The value of the points is $90 and I would like to be able to use this money.
I have called numerous times over the past few years and have been transferred to managers several times. I’ve offered to forward a death certificate, and I’m inevitably told it is unnecessary. I’ve been assured, more than once, that “the people in the back” who have some sort of paperwork on their desk will get back to me.
If I was not advised by their employee to use my husband’s account, and then cancel and open my own, I would not have this problem. I could have delayed ordering the TVs until I opened my own account.
It’s been about a year since I have attempted to call them, but I have not forgotten. I would love to have someone from The Fixer’s team investigate for me.
Maryellen Gilmore, Justice
Dear Maryellen: The bad news is according to the terms and conditions of this program, points can’t be transferred. But the good news is after we told Best Buy your story — and especially how you were promised this could be done — they more than fixed your problem.
The money in question was the equivalent of 5,000 points, according to Steve Waligoski of Best Buy’s Executive Resolution Team. As a goodwill gesture to make up for the hassle, he put 10,000 points into your account, which means you’ll now have $200 you can use at Best Buy.
He also said they’ll use what happened as an opportunity to train their order-takers in what can and can’t be done.
Now hurry up and use those points. You can find more details about the terms at myrewardzone.bestbuy.com/rules
A consumer’s tale of woe
The Fixer still believes in true love — even though we’ve seen enough romance scams to make us wonder.
Consider George, a Fixer reader in the south suburbs.
George says he feels like he was duped by a scam right out of “Ocean’s Eleven,” perpetrated by a woman he thought was his girlfriend.
The pair had briefly separated, then reunited after a month apart. George was thrilled. His girlfriend even sent signals that they should start thinking about marriage, and she suggested they move in together to start things off.
She helpfully found a cute, three-bedroom house they could rent to begin their life together.
“Due to my busy work schedule, I’d only seen the house twice — the second time being to sign the lease with my girlfriend,” George wrote The Fixer.
The ink on the lease had barely dried, when the girlfriend called to say their relationship was over.
George was surprised, to say the least. But that was nothing compared to the shock he got a little while later.
“I’ve learned that in the month that my girlfriend and I were separated [before he signed the lease], she had gotten married. She was using my name and income to dupe me into renting a house for her and her husband. Now they have moved in — with my name on the lease.”
George is planning legal action to get this woman out of his life. After he does, we’ll keep our fingers crossed that next time he’s luckier in love.
What is a Costly Lesson? It’s an UNFIXABLE problem that cost someone a lot of money but holds a valuable lesson for the rest of us. If you’ve got something to warn the rest of us about, e-mail firstname.lastname@example.org with Costly Lessons in the subject line. And don’t worry — we leave out last names to prevent further embarrassment.