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Flight attendant loses cool, yells at passengers aboard NYC plane

Updated: June 29, 2012 8:05AM



NEW YORK — A flight attendant on a weather-delayed plane at LaGuardia Airport yelled at passengers and challenged them to leave the plane if they dared.

The incident involving American Eagle flight attendant Jose Serrano was caught on video. Flight 4607 to Raleigh-Durham, N.C., was delayed for five hours on Monday.

Port Authority police were called to the plane.

American Airlines apologized for the incident. It said in a statement it did “not believe that the passengers’ frustrations were always met with the level of service that we expect from our people.”

Serrano was removed from the plane. There were no arrests.

The incident recalled a similar episode involving a Jet Blue attendant last year who swore at passengers and pulled the emergency chute on a flight after it landed at Kennedy Airport.



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