2 Metra engineers ‘removed from service’ on Rock Island line after rider complaints
BY LEEANN SHELTON Staff Reporter June 3, 2014 9:40PM
A Metra train on the Rock Island District Line at 63rd & State I Brian Jackson~Sun-Times files
Updated: June 4, 2014 1:12AM
Two engineers on Metra’s Rock Island District line won’t be operating trains while transit officials investigate customer complaints about two trips last week.
Passengers complained about a rough ride on both an inbound morning rush train last May 26 and an outbound evening train last May 27th.
The incidents that led to the complaints happened at different points, but both took place within Chicago.
“Safety is our number one priority, and we take these matters very, very seriously,” Metra spokesman Michael Gillis said in an email. “The incidents are under investigation. Under our standard protocols, both engineers have been removed from service pending the results of the investigations.”
A preliminary review showed all tracks, signals and equipment have been tested and are functioning properly, Gillis said.
Metra will also be issuing a bulletin to all operating personnel about safe operating procedures, and agency managers are meeting with all engineers personally to reinforce safe operating procedures, Gillis said.
The Rock Island District line takes an average of 30,700 passengers per day between downtown’s LaSalle Street Station and southwest suburban Joliet, according to the commuter rail agency.