Computers out about 3 hours at Cook County Circuit Court clerk’s office
BY ART GOLAB AND JON SEIDEL Staff Reporters March 31, 2014 6:16PM
Cook County Circuit Court Clerk Dorothy Brown
Updated: March 31, 2014 10:46PM
Computers in the Cook County Circuit Court clerk’s office went down for about three hours Monday afternoon, leaving both government officials and the general public unable to look up court records.
Attorneys however, still could file cases electronically, according to Jalyne Strong-Shaw, spokeswoman for Circuit Court Clerk Dorothy Brown whose office is in the Daley Center.
Despite the outage, courtrooms continued to operate and the “Clerk’s Office divisions continued to function through manual work-around processes,” Strong-Shaw said.
The outage, which started at 1:37 p.m., was caused by a hardware malfunction on the clerk’s mainframe computer.
Cook County’s Bureau of Technology and contractor IBM had the system up and running by 4:40 p.m.
Kevin Mimms said he waited for hours in the civil division at the Daley Center to check on the status of two cases. He said the clerk’s employees did their best to help customers while the computers were down — but there was little that could be done.
“There are a lot of people just really disheartened,” Mimms said Monday afternoon.