Jewel-Osco scraps some self-checkout lanes
September 25, 2013 2:16PM
Updated: September 25, 2013 2:24PM
ARLINGTON HEIGHTS, Ill. (AP) — A northern Illinois grocery store chain is scrapping self-checkouts from some of its stores.
The (Arlington Heights) Daily Herald reports Jewel-Osco is in the process of ditching the self-service lines.
The Itasca-based grocer has more than 170 stores in Illinois, Indiana and Iowa and was recently acquired by an investment group led by Cerberus Capital Management.
Allison Sperling is a company spokeswoman who says the change will take place over the next year.
Sperling says the company will hire more cashiers and add shorter express lanes.
The change will cut down on thefts, but also increase customer service. The decision could also make it easier on employees, who now often man several self-checkout lanes at once while trying to help customers.
Jewel-Osco recently eliminated its customer loyalty cards.