suntimes
LABORIOUS 
Weather Updates

Storm delays thousands of fliers; some Chicago flights cancelled

Updated: December 26, 2012 12:34PM



NEW YORK — A massive winter storm is disrupting travel plans for fliers trying to get home after Christmas. Snow, thunderstorms, sleet, tornados and high winds have grounded planes in the nation’s midsection and are expected to slow operations on the East Coast.

Delays racked up from Dallas to New York. By 9 a.m. Wednesday, more than 400 flights nationwide had been scrapped with more cancelations likely throughout the day.

The Chicago Department of Aviation’s message center says “a few flights” at O’Hare and Midway airports have been cancelled so far because of bad weather, but more could be affected as the day goes on.

Passengers are pretty much at the mercy of Mother Nature and the airlines. But there are a few things they can do to improve their odds of getting home quickly.

♦If you miss your connection, the airlines will automatically rebook you on the next available flight. However, with flights at near capacity, the next open seat could be several days away. Two years ago, some Christmas fliers had to wait nearly a week to get home.

♦If you’re unhappy with your rebooked flight, get in line to speak to a customer service representative. But also, pick up the phone and call the airline directly, go onto the airline’s website and even consider sending a Tweet.

♦Consider buying a one-day pass to the airline lounge. It’s a nice place to relax away from the crowd and there are usually free drinks and small snacks. But the real secret to the lounges is that the airline staffs them with some of its best — and friendliest — ticket agents. The lines inside will be much shorter and these agents are magically able to find empty seats where nobody else can. One-day passes typically cost $50.



© 2014 Sun-Times Media, LLC. All rights reserved. This material may not be copied or distributed without permission. For more information about reprints and permissions, visit www.suntimesreprints.com. To order a reprint of this article, click here.